Online Training Portal

Welcome! Select expert courses from Quality Associates courses are now online in a user-friendly, self-paced experience.

Our Trainers

CEO & Head Trainer/ Consultant

Dr Andreas Klieber

Andreas’ journey began with a BSc (Hons 1) and PhD in Food Science and Technology. His initial career was spent with Agriculture Canada/University of British Columbia, and Universities of Queensland and Adelaide in food science and horticulture. He gained significant experience in retail technical and quality management by working in the UK for 3 years with innovation-leading retailer Marks & Spencer and then for 7 years with a leading Australian supermarket. He recently served as a non-executive director for the AIFST (Australian Institution of Food Science and Technology) for a three year period. Andreas' strong technical foundation and commercial experience has led to the well-rounded service offering from Quality Associates. “I am passionate about delivering better quality and sustainable products to consumers and helping manufacturers protect and build their competitive advantage.”

Senior Trainer/ Auditor/ Consultant

Chris Mihalakos

BSc (Hon) Food Science and Technology; Certificate IV (Training & Assessment). Chris has worked in the food industry for over 20 years, having held senior roles across in manufacturing, retail and certification organisations. She pursued a path in quality assurance in various food manufacturing organisations, including in the meat and prepared meals industry. This provided her with extensive industry experience. Joining the certification industry, she conducted third party audits against internationally recognised standards i.e. SQF and HACCP; government audits were also part of her portfolio, including Primesafe and Food Safety Victoria. In 2004 Chris joined the supplier management team of one of Australia’s leading supermarket chains. With her knowledge and experience in both food manufacturing and auditing, she played an integral part in that team. The role required engagement with suppliers and assisting them in their development of food safety and quality systems. On joining Quality Associates in 2014, Chris became the technical lead of the audit team and has delivered supply chain audits and training in the wider food industry. Chris is conversant with food legislation, certification standards and retail customer requirements. Her experience in quality assurance, training and auditing has driven her passion for assisting the food industry to provide safe, high quality food.

Senior Trainer/ Auditor/ Consultant

Kerri Goodman

Advanced Diploma (Quality Management), Diploma (Catering Management / Food Industry Quality Assurance Management); Certificate IV (Training & Assessment); Lead Auditor and Skills Examiner registered with Exemplar Global. Kerri is a certified Exemplar Global lead audit and skills examiner with extensive food category scopes. She has worked in the food industry since 1986. After finishing university Kerri started her career in hospital cook chill kitchens and production sites. Prior to joining Quality Associates Training, Kerri has spent over 16 years working in the food safety, operations and quality divisions of one of Australia’s leading supermarket chains. Kerri worked as a TAFE program co-ordinator/facilitator for 6 years. One of her projects was the training roll-out of Food Safety Programs to Victorian Environmental Health Officers and Food Safety Supervisor training to food business. During her time at the supermarket chain, she established a Quality Academy which offered an extensive suite of food safety, quality and compliance training courses (facilitated and online) to team members and suppliers. Kerri designed and delivered many bespoke courses to meet business and industry needs.

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